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Last updated 26 September 2026
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- After CCW and Xperience 2026: what agentic voice actually changed
- Microsoft's real-time voice agents, and why barge-in is table stakes
- Genesys at Xperience: control planes, context, and a simpler workspace
- Five9's AI Agent Studio: the ops lesson for anyone training an AI employee
- Cover after hours without a graveyard shift
- Unlimited US and Canada calling: the honest definition
- Usage-based Auto-Recharge: keep the wallet honest after the included pool
- One conversation across voice, SMS, and WhatsApp
- What live coaching should whisper, and what it should never say
- A BAA and recording checklist before the first protected call