Avaga
Live sessionAV-482106:14Agent Dana ColePriya Shah · Northwind LogisticsSalesforceScore 88Talk 41 / Listen 59Warming

Workspace brain · Assist Pro

The brain on the live line.

Avaga sits with your team during the call. It whispers the next line, writes a searchable transcript, scores the room, fills CRM fields, and drafts the follow-up before the handset is down.

  1. 01Live in-call coaching
  2. 02Transcription & insights
  3. 03Sentiment analysis
  4. 04CRM logging
  5. 05Follow-up automation

Visor · AV-4821

06:14

Priya Shah

Northwind Logistics

Call score

88

Talk

41%

Listen

59%

Room

Warming

Whisper · 02:18

Growth is $299/month. Extra agent seats are $15. AI Assist Pro is already included.

01 · Live in-call coaching

Whisper the next line before the silence lands.

Keep a human on the call. The visor watches talk-to-listen, matches the playbook, and stacks whisper prompts while the conversation is still open. Call scoring updates as the room moves.

  • RecWhisper prompts and suggested replies
  • RecTalk-to-listen on every seat
  • RecPlaybook match for price, coverage, close
  • RecAdvanced whisper and coaching on Business

Whisper stack

Latency ~1s

  1. 02:18 · Price

    Growth is $299/month. Extra agent seats are $15. AI Assist Pro is already included.

  2. 03:44 · Coverage

    After hours stays on the same brain. Avaga AI covers overflow, then escalates with the full transcript.

  3. 05:02 · CloseActive

    Recap the next step: US and UK numbers, eight seats, Friday go-live. Ask for the warehouse timezone.

02 · Transcription & insights

A searchable memory of the call, chaptered as it happens.

Every live line and voicemail lands in Conversation Center with timestamps, speakers, topics, summaries, and action items. The same brain holds the record whether a person or an AI employee ran the thread.

  • RecLive call and voicemail transcription
  • RecAI summaries and key topic recognition
  • RecAction items beside the exact moment
  • RecTrending topics across the workspace

00:22

Discovery

US + UK by Friday

01:48

Coverage

After-hours overflow

02:18

Coaching

8 seats on the visor

03:40

CRM

No after-call typing

04:55

Next step

Go-live Friday

  1. 00:22

    Priya

    We need US and UK numbers live before Friday. Warehouse receiving runs past 9.

    Deadline + coverage

    Line 1

  2. 01:06

    Dana

    Both numbers provision from the workspace. After hours can sit on AI employees, then come back to your team with context.

    Line 2

  3. 02:11

    Priya

    If we add eight agents, what does coaching look like while they are on the line?

    Coaching intent

    Line 3

  4. 02:18

    Dana

    Whisper prompts land in the visor. Talk-to-listen, topics, and the suggested next line stay on screen.

    Line 4

  5. 03:40

    Priya

    I do not want anyone typing notes into Salesforce after this. That is where deals go stale.

    CRM pain

    Line 5

  6. 04:55

    Dana

    Amount, next step, and the Friday date write back while we talk. After hangup you get the summary, the email draft, and the task.

    Close path

    Line 6

Room temperature · caller over 06:14

Now 84

00:22 Cautious 41

02:18 Curious 63

03:40 Relieved 74

05:02 Ready 84

03 · Sentiment analysis

The temperature of the room, plotted on the clock.

Caller and agent are scored on separate tracks. You see hesitation at discovery, relief after coverage, and readiness at the close. Sentiment sits next to topics and the call score, not in a separate report.

  • RecCaller and agent scored apart
  • RecMarks at discovery, coaching, CRM, close
  • RecTied to call scoring in Assist Pro
  • RecUsed by humans and AI employees alike

Dual track

Caller ready. Agent stays even.

The top ribbon is the caller. The lower ribbon is Dana. Green on the agent row is composure. Warmth on the caller row is confidence moving after the coverage answer at 03:44.

00:22

Cautious

02:18

Curious

03:40

Relieved

05:02

Ready

04 · CRM logging

Fields fill themselves while the line is still open.

Salesforce stays current from the conversation, not from after-call typing. Amount, next step, seats, and use case write back as they are spoken. A second note can attach the same call to HubSpot when that is the system of record.

  • RecCRM logging during the call
  • RecAmount, next step, seats, use case
  • RecAPI and webhook paths for the rest of the stack
  • RecSame write-back for AI employee calls

Heard on the line

  • US and UK numbers by Friday

    Next step

  • Eight warehouse agents

    Seats

  • Receiving runs past 9

    Use case

  • West Coast expansion

    Amount

Write-back · Salesforce

FieldValue
Next stepProvision US + UK DIDs
Seats8
Use caseAfter hours + overflow
Amount$12,600
  1. 03:46Salesforce · Opportunity stage held at Proposal
  2. 04:12Salesforce · Amount set to 12600
  3. 05:41Salesforce · Next step: Friday DID go-live
  4. 06:09HubSpot note · Call AV-4821 attached to Priya Shah

05 · Follow-up automation

Hang up. The next twenty-one seconds already have a plan.

Assist writes the summary, tags topics, posts the CRM note, drafts the recap email, and assigns the task. Humans stay on the customer. Paperwork leaves the desk.

  • RecSummaries and topics at hangup
  • RecCRM note already logged
  • RecEmail draft ready for send
  • RecReminder task on the agent who closed

Hangup · 06:14

Next 21 seconds

+0s · Written

Call summary

Priya needs US and UK numbers Friday, after-hours coverage for receiving, and coaching on eight seats. CRM must write itself.

Then Topics + score

+4s · Tagged

Topics + score

Topics: numbers, after hours, seats. Call score 88. Talk-to-listen 41 / 59.

Then CRM note

+9s · Logged

CRM note

Opportunity updated. Next step and amount posted to Salesforce while the line was open.

Then Email draft

+14s · Ready

Email draft

Dana, confirming Friday go-live for US and UK numbers, eight seats, and after-hours overflow on the same brain.

Then Task

+21s · Assigned

Task

Dana Cole · confirm warehouse timezone and provision DIDs before Friday 09:00 PT.

Included with Assist Pro

Coaching, memory, and write-back on every plan that includes Assist.

Lite, Growth, and Business all include AI Assist Pro. Business adds advanced whisper and coaching when the floor needs a tighter visor.

Open a workspace

Start at $99/month. The brain is already in the visor.

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