Stacks / 74
Playbooks, checklists, scripts, templates, and scorecards for the live Avaga floor. Search the whole stack. Open any spine.
74 titles · 1/7
Checklist · Getting started
Register, number, hours, greeting, one human seat, one AI employee, one test call.
4 min
Scorecard · Getting started
Abandoned calls, night transcripts, first Auto-Recharge line, and one rollback drill.
One-pager · Getting started
What to ask before you add seats, personalities, or Enterprise paperwork.
Who answers at 2pm. Who answers at 2am. Who writes the CRM note either way.
Playbook · Calling
Web, PWA, desktop. Mic permission, internal call, then one outside number.
One-pager · Calling
Ordinary business use. Internal unlimited. International quoted. First number gets $2 included.
Script · Calling
Keep the story attached. The next seat should not ask the caller to start again.
Template · Calling
Tell the truth about hours. Offer booking, a message, or a morning callback.
Runbook · Calling
Business feature. Offer a callback when wait stretches instead of a second voicemail.
Business only, with the Power Dialer. Short, branded, one next step.
Checklist · Calling
Business. List hygiene, caller ID, hours, DNC, and a human for the connects.
Numbers in the CRM should ring the softphone, not the agent's personal cell.
