Avaga

Calling platform

Two voices.One living line.

Follow a Dallas call from the first ring to the last report. Softphone, queues, recordings, and global numbers share the same Avaga workspace. Unlimited US and Canada calling is in the plan. Extra DIDs are $1 a month.

Outbound

Marcus Hale

Atlas Freight · Dallas

+1 415 723 8585

Live

Dana Cole

Sales queue · Bellevue

Softphone

00:00

Softphone and dialer

The pad lights itself.

Web, mobile, and desktop share one keypad. Click-to-call, campaign lists, and the Power Dialer sit on the same line. Unlimited US and Canada calling is in the plan. Extra usage refills with Auto-Recharge. Voicemail drop is on Business.

Power Dialer

ReadyAtlas Freight · Dallas
12ABC3DEF4GHI5JKL6MNO7PQRS8TUV9WXYZ*0+#
Call

  1. Marcus Hale

    Atlas Freight · +1 415 723 8585
    Connected

  2. Hannah Brooks

    Redwood Clinics · +1 415 555 0192
    Next

  3. Chris Bennett

    Lakeshore Motors · +1 212 555 0170
    Queued

  4. Elena Vasquez

    Harbor Dental · +1 305 555 0118
    No answer

  5. Luis Romero

    Summit Yard · +1 512 555 0166
    Callback

00:04

Routing and queues

The number chooses the greeting. The queue chooses the seat.

IVR, business hours, queues, and smart routing send Dallas sales to Dana, not to a random ring. Queue callback fires when wait stretches. After hours can overflow to an AI employee, then come back with the full story.

+1 214 DallasInboundIVRGreeting1 · SalesQueue2 · SupportQueue3 · BookingQueueDana ColeOn the line

Queue callback offered at 00:45. After hours can overflow to an AI employee, then come back with the full story.

02:18

Recordings and monitoring

Replay the second that mattered.

Recordings are unlimited. Pause and resume when a card is read. Live monitoring, whisper, and barge sit on the same take, so the moment is still in view.

REC-2148 · Outbound

Marcus Hale

Dana Cole · 06:14
  • REC-2148

    Marcus Hale

    06:14 · Listen
  • REC-2149

    Priya Shah

    04:02 · Whisper
  • REC-2150

    Hannah Brooks

    11:40 · Barge
  • REC-2151

    Chris Bennett

    02:18 · Listen
  • REC-2152

    Luis Romero

    08:55 · Listen

HOUR

Analytics and reporting

SLA, occupancy, and the day's shape in one glance.

Standard and advanced analytics cover the floor, SLA, and agent activity. Email reporting leaves in the morning without a CSV hunt.

14:00 · 62 answered this hour. The bars are today's volume, hour by hour.

  • 94%SLAAnswered in 20s
  • 12sASAAverage speed of answer
  • 71%OccupancyLive seats this hour
  • 4:08AHTAverage handle time

ATLAS

Global numbers

One DID in the plan. Every extra is $1 a month.

Provision Dallas, New York, London, Paris, Berlin, Madrid, Sydney, and Mexico City from the workspace. The first local or toll-free number is included. International calling rates are quoted by sales.

Take 06

Open the line from $99/month.

The first local or toll-free number is included. Softphone, queues, recordings, and reports ship with the workspace.

PricingTalk to sales