How to delete your data

Anyone can ask Avaga to delete personal data we hold. This is not limited to GDPR or CCPA. It covers marketing-site leads and personal data Avaga processed in a workspace, including Meta Platform Data from Facebook Page, Messenger, Instagram, WhatsApp Business, and Lead Ads.

Email hello@avaga.io with the subject Data deletion. A person on the Avaga team answers. You get a written reply you can keep. We aim to confirm within 30 days.

Tell us who you are, the email or phone we should match, and whether you are a workspace customer or a person who contacted a business that uses Avaga.

• Your name and the email we should reply to
• The workspace, company, Facebook Page, Instagram account, WhatsApp number, or Lead Ad form if you know it
• Whether you want a workspace account closed, a marketing lead removed, or a Messenger, Instagram, WhatsApp, or Lead Ads record deleted

Your company is usually the controller of customer records on a workspace floor. Avaga processes those records to run the product. Deletion follows that split.

• Workspace customers: we delete or anonymize account and inbox data we control, except billing, fraud, and legal records we must keep
• People who contacted a business on Messenger, Instagram, WhatsApp, or a Lead Ad: that business usually controls the thread. We delete copies Avaga still holds where we can, and we pass the request to the workspace owner for the rest
• Marketing-site leads: we delete the form email we sent to hello@avaga.io, except a minimal record that a deletion request was made
• Closing a Meta connection in Facebook Apps and Websites stops new Platform Data from that login. It does not empty a business inbox by itself. Write us as well

This page is the deletion method people can follow without an account. The Privacy Policy at avaga.io/privacy explains what we collect, how we use Meta Platform Data, and how long we keep it.