Omnichannel inbox
Every channel.One conversation.
Voice, SMS, MMS, WhatsApp Business, Messenger, and Instagram land in the same Avaga inbox. Your team and AI messaging agents pick up the thread without switching apps.
Summit Supply
WhatsApp Business
Hi, is this Summit Supply on WhatsApp? I DMed on Instagram last night too.
Yes. Voice, SMS, Instagram, and WhatsApp sit in one Avaga inbox. I can see last night's DM.
We need after hours replies without losing the thread in the morning.
Avaga AI covers the night on WhatsApp Business, then your team picks up with the full chat.
Voice calling
Softphone on web, mobile, and desktop. Inbound, outbound, and recordings stay on the same customer thread as texts.
On the live line
Mute, hold, transfer, and record from the visor. Unlimited US and Canada calling is in the workspace fee.
Avaga Voice
Jake Morrison
Summit Supply
04:12
Recent voice
Jake Morrison
Inbound · Summit Supply
4:12
Live
Eva Lang
Missed · Harbor Clinic
0:00
Callback
Northwind receiving
Outbound · Queue
1:03
Recorded
Same number story
A missed call can continue as SMS or WhatsApp without opening another tool.
Team presence
Queues, callbacks, and owner plus agent seats share the live floor.
SMS & MMS
Business text from the workspace number. Attach a photo, a SKU card, or the door-hours shot as MMS.
US, Canada, Australia
MMS is available on US, Canadian, and Australian numbers. Extra usage refills with Auto-Recharge.
Jake Morrison
SMS · +1 (206) 555-0174
Can you text the Friday hours to the floor team?
Sending now from the same Summit Supply number. Photo of the door sign is attached.
MMS · US number
Perfect. Can we MMS the new SKU card too?
One Summit Supply number
The SMS thread is the same Jake who just called. No copy-paste between apps.
Floor and field
Send hours, SKUs, and follow-ups without leaving the shared inbox.
WhatsApp Business
The official WhatsApp Business channel sits in Avaga. Chats, after hours, and handoff to humans share one thread.
Included on every plan
Lite, Growth, and Business include WhatsApp. Avaga AI can reply 24x7, then pass the chat to your team.
Summit Supply
WhatsApp Business
Hi, is this Summit Supply on WhatsApp? I DMed on Instagram last night too.
Yes. Voice, SMS, Instagram, and WhatsApp sit in one Avaga inbox. I can see last night's DM.
We need after hours replies without losing the thread in the morning.
Avaga AI covers the night on WhatsApp Business, then your team picks up with the full chat.
Knows Instagram too
If the customer DMed last night, the WhatsApp reply already has that context.
Green thread, same brain
Summaries, sentiment, and CRM notes still write from this conversation.
Shared inbox
Voice, SMS, WhatsApp, Messenger, and Instagram in one list. Unread badges, assignees, and the last line of the thread.
Dana and Alex together
Owner and agent seats see the same customer. Assign a chat, jump in, or let AI keep it.
Shared inbox
Jake Morrison
2Can you text the Friday hours…
SMS · Dana
Summit Supply WhatsApp
1After hours replies without losing…
WhatsApp · AI Support
Harbor Clinic
Instagram: Tuesday 2:30 still open?
Instagram · Alex
Messenger · Eva Lang
Need a callback on the main line
Messenger · Dana
Real channel marks
WhatsApp, Facebook Messenger, and Instagram logos sit on the thread so you know where to reply.
Nothing stranded
A Messenger callback request and a WhatsApp after-hours chat stay next to the missed call.
AI messaging agents
Reception, sales, support, booking, and lead manager reply on WhatsApp, SMS, chat, and Instagram.
24x7 coverage
Nights and overflow stay answered. A human can take the thread with the AI replies already in view.
Avaga AI · Support
WhatsApp Business · 24x7
Do you reply on WhatsApp if we miss the call?
Support agent
Yes. If voice rings out, I continue on WhatsApp and SMS with the same customer story.
And a human can jump in?
Support agent
Anytime. Dana sees the thread, the call recording, and the last AI reply in the shared inbox.
Same workspace brain
The agent that texts is the one that just heard the call. Context does not reset.
Hire the floor
Five personalities live in Avaga Workforce. Open the inbox, or meet them on the AI employees page.
Put every thread in one inbox.
Start at $99/month. WhatsApp Business, SMS, calling, and AI messaging agents ship with the workspace.