01
Humans and AI, same desk.
Same floor as your team
AI employees share the inbox, contacts, calendar, recordings, and CRM with human seats. Nothing lives in a side tool.
Avaga Workforce
AI employees forAvaga Workspace.
Receptionist, sales specialist, support agent, booking agent, and lead manager live on the same floor as your team. They answer, qualify, book, and follow through, then hand the full story back to humans.
24/7 coverageFive personalitiesOne workspace brain
Inside Avaga Workspace
They do the floor work.
The brain keeps the story.
Avaga AI employees are not chat widgets bolted on the side. They sit in the workspace: numbers, shared inbox, calendars, ad leads, and CRM fields. Your people and your AI employees operate from the same memory.
02
Your playbook. Their voice.
Trained in the studio
You set personality, tone, hours, FAQs, offers, and routing rules. The employee learns the business before it goes live.
03
The line never goes quiet.
Always on coverage
Nights, weekends, overflow, and holidays stay staffed. Complex work returns to people with context already written.
04
Every thread, one memory.
One system brain
Transcription, summaries, sentiment, and follow-ups land in the same brain whether a human or an AI employee ran the thread.
01
Hire the personality
Choose receptionist, sales, support, booking, or lead manager. Each one already knows its job on the floor.
02
Train it on your business
Upload scripts, FAQs, hours, products, offers, and CRM fields. Set tone, language, and when to escalate.
03
Put it on the live floor
Point numbers, inboxes, calendars, and ad forms at the employee. It works 24x7, then Auto-Recharges usage.
What is happening
The floor is already live.
Right now, AI employees cover the line, the inbox, and the calendar. This is the work they do today inside Avaga Workspace.
Live activity
ReceptionistAnswered after-hours call and booked a callbackVoiceLead managerScored a Meta Ads lead at 91 and started WhatsAppMetaSupportClosed a billing question without a human seatWhatsAppBookingLocked Tuesday 2:30pm from an Instagram DMInstagramSalesQualified a Google Ads lead, CRM note writtenVoiceReceptionistTransferred overflow to the owner with a pre-briefIVRLead managerRecovered a quiet LinkedIn lead with a new offerLinkedInBookingRescheduled a no-show and sent a reminderWhatsAppReceptionistAnswered after-hours call and booked a callbackVoiceLead managerScored a Meta Ads lead at 91 and started WhatsAppMetaSupportClosed a billing question without a human seatWhatsAppBookingLocked Tuesday 2:30pm from an Instagram DMInstagramSalesQualified a Google Ads lead, CRM note writtenVoiceReceptionistTransferred overflow to the owner with a pre-briefIVRLead managerRecovered a quiet LinkedIn lead with a new offerLinkedInBookingRescheduled a no-show and sent a reminderWhatsApp
Receptionist
Voice
Answered after-hours call and booked a callback
Lead manager
Meta
Scored a Meta Ads lead at 91 and started WhatsApp
Support
Closed a billing question without a human seat
Booking
Locked Tuesday 2:30pm from an Instagram DM
Sales
Voice
Qualified a Google Ads lead, CRM note written
Live now
Five personalities on one workspace brain
Reception, sales, support, booking, and lead management already run inside Avaga Workspace. You hire the role, train it, and put it on the floor next to your people.
Live now
Leads and messages do not wait
Meta, Google Ads, LinkedIn, SMS, WhatsApp, Facebook, and Instagram land in the same brain. The right AI employee replies while your team sleeps.
Live now
Humans stay in control
Work manual, hybrid, or fully automated. Take a thread back at any moment. The employee leaves the record, the transcript, and the next step behind.
The five seats
What each AI employee does on the floor.
Scroll the roster. Each personality has a desk, a live job, and a next chapter already planned.
01 · Front desk
AI Receptionist
Every inbound line gets a greeting, a reason, and a next step.
The receptionist is the first seat on the Avaga Workspace floor. It answers the main number, after hours, and overflow, then routes, books a callback, or takes a message with the full story already in the brain.
VoiceIVRAfter hoursVoicemail
Happening now
- Greets callers in their language and respects office hours, holidays, and IVR trees.
- Transfers to the right human seat, or holds the thread when nobody is available.
- Turns voicemail into text, tags the reason for the call, and parks it in the shared inbox.
What is next
- A one-line pre-brief will land on the human seat before the transfer completes.
- Visitor intent will decide whether to book, qualify, or escalate without a second prompt.
Main line, after hours
Answered in 1.4sMaya
Hi, is anyone there? I need a demo for next week.
Receptionist
You reached Northwind. I can book that, or connect you to sales in the morning.
Maya
Book it. Tuesday afternoon works.
02 · Revenue floor
AI Sales specialist
Qualifies, handles objections, and writes the CRM note while the call is still open.
The sales specialist works inbound, outbound, and SMS from the same workspace as your closers. It runs the talk track you trained, scores intent, and leaves a clean record so a human can pick up mid-pipeline.
InboundOutboundSMSCRM notes
Happening now
- Asks qualifying questions, handles price and timing objections, and stays on-brand.
- Logs outcomes, next steps, and sentiment into the workspace brain and CRM fields.
- Follows up by SMS or WhatsApp when a lead goes quiet after the first conversation.
What is next
- Winning talk tracks from human calls will promote themselves into this personality.
- Outbound sequences will rewrite themselves from live ad creative and offer changes.
Inbound from Google Ads
High intent, 82Lead
We are comparing phone systems. Can you do France and the US?
Sales
Yes. I can provision both. Are you replacing a current vendor, or opening a new office?
Lead
Replacing. We need this live by Monday.
03 · Care desk
AI Support agent
Resolves the repeatable work, then escalates with the transcript already written.
The support agent lives in voice, WhatsApp, and chat. It answers FAQs, opens tickets, walks refunds, and only taps a human when the conversation needs judgment. The brain keeps sentiment and history attached.
VoiceWhatsAppChatTickets
Happening now
- Handles FAQs, order status, password resets, and policy questions from your training studio.
- Opens or updates tickets, and keeps the same thread across voice and messaging.
- Escalates with the full transcript, sentiment, and the last action already logged.
What is next
- It will pull live account state from connected tools before it answers.
- Refund and retention paths will branch from sentiment, not only from keywords.
WhatsApp, billing thread
Resolved, no seat usedJordan
Why did we get billed twice this month?
Support
I see a plan charge and an Auto-Recharge for extra WhatsApp. I can send the breakdown now.
Jordan
Got it. No ticket needed.
04 · Calendar desk
AI Booking agent
Turns any conversation into a confirmed slot, a reminder, or a recovery.
The booking agent reads calendars inside Avaga Workspace. It confirms, reschedules, and chases no-shows from voice, WhatsApp, and Instagram, then writes the appointment back to the shared floor.
VoiceWhatsAppInstagramCalendar
Happening now
- Offers open slots, confirms time zones, and writes the event into the workspace calendar.
- Sends reminders, collects intake notes, and reschedules without a human in the loop.
- Recovers no-shows with a short follow-up and a new offer to rebook.
What is next
- It will hold inventory across rooms, staff, and locations from one personality.
- Reminder copy will adapt to the channel that originally booked the visit.
Instagram DM to calendar
Tuesday 2:30pm lockedPriya
Can I come in this week? After 2pm is best.
Booking
Tuesday at 2:30pm is open. I will send a WhatsApp reminder the morning of.
Priya
Perfect. See you then.
05 · Pipeline desk
AI Lead manager
Catches the ad, scores the person, and starts follow-up before a seat ever notices.
The lead manager sits on Meta, Google Ads, and LinkedIn forms. The moment a lead lands in Avaga Workspace, it qualifies, scores, and starts the first reply so paid traffic does not wait on a human.
MetaGoogle AdsLinkedInPipeline
Happening now
- Ingests Meta, Google Ads, and LinkedIn leads into the workspace brain with source intact.
- Scores intent, asks missing fields, and routes hot leads to sales or booking.
- Runs the first follow-up on SMS, WhatsApp, or voice, then logs the pipeline move.
What is next
- Scoring will read the ad creative that produced the lead, not only the form fields.
- Quiet leads will get a new sequence when the offer or landing page changes.
Meta lead form, 9:41pm
Scored 91, follow-up sentSystem
New lead: Alex Chen, 12 employees, wants WhatsApp plus calling.
Lead manager
Hi Eva. I can show a workspace with WhatsApp and calling together. Are you live on ads this week?
Alex
Yes. Can we talk tomorrow morning?
What is going to happen
The floor gets faster. The handoffs get quieter.
Today you hire a personality. Next, those personalities will pass work between each other, learn from your best calls, and keep one customer memory across every channel.
Next
Multi-agent handoffs
Receptionist greets, sales qualifies, booking locks the calendar, all in one thread, with no copy-paste between seats.
Next
Self-improving talk tracks
The brain will promote winning lines from human calls into the AI employee, so the floor gets sharper every week.
Coming
Creative-aware follow-up
Lead managers will read the ad that produced the person, then write the first reply to match the promise they clicked.
Coming
Shared memory across roles
A WhatsApp at 11pm will continue the morning call. Every personality will see the same customer story.
Coming
Industry playbooks
Clinics, agencies, property teams, and home services will get trained packs you can still edit in the studio.
Coming
Approved voice identity
Pick a voice, lock it, and keep it consistent across countries, hours, and channels.
Avaga Workforce included
Put AI employees
on your floor.
Start with one personality or staff the whole desk. They work 24x7 inside Avaga Workspace, next to your team.
Receptionist, sales, support, booking, lead managerSame workspace brain as your teamUnlimited US/Canada calling*Usage-based Auto-Recharge