Manual vs automated

Avaga does not make you pick a product for humans and another for AI. Manual, hybrid, and fully automated all share numbers, inbox, recordings, and CRM notes. You can mix them by hour and by queue.

Your team stays on the line. Owners and agents share a live workspace: dialer, call lists, recordings, daily tasks, and a dashboard you run yourself. Click-to-call, queues, IVR, voicemail, SMS/MMS, and forwarding stay in that same floor.

Power Dialer is on Business. Click-to-call and campaign lists are in the calling core. Use manual when the conversation needs a licensed human, a closer, or a judgment call.

People still talk. Assist Pro, included on every plan, whispers, transcribes live, scores sentiment, writes summaries and action items, and logs CRM follow-ups while the call is open. Owners do not give up the seat. They stop doing the paperwork.

Whisper ticket IDs and last promises. Never whisper a price that is not on the list, a diagnosis, or a legal conclusion.

AI employees cover leads, messages, voice, bookings, and replies 24x7. Meta Ads, Google Ads, and LinkedIn forms enter the brain. SMS, WhatsApp, Messenger, and Instagram land in one inbox. The employee answers in the caller's language, books, and escalates with the transcript attached.

Default mix for most teams: humans on daytime sales, receptionist on nights and overflow, support AI on repeatable WhatsApp, booking AI on reschedules.

1. 01Write who answers at 2pm and who answers at 2am.
2. 02Keep Assist Pro on even in manual. The transcript is free value.
3. 03Put one AI employee on overflow before you automate the main sales queue.
4. 04Test barge-in: interrupt the greeting, then demand a human with the story still attached.
5. 05Change the mix in Studio and hours. You do not need a new product.