Blog
Operator guides and the week's Voice AI news, indexed for fast search. No stock banners. Each post has its own gradient.
10 posts · page 1 of 2
News · Sep 16, 2026
After CCW and Xperience 2026: what agentic voice actually changed
June and September conference season moved Voice AI from demo reels to production checklists: interruption, versioning, and a human takeover that keeps context.
3 min read
News · Sep 10, 2026
Microsoft's real-time voice agents, and why barge-in is table stakes
Copilot Studio's North America launch in Dynamics 365 Contact Center made interruptible, low-latency voice the default expectation. Here is how to test it on your own floor.
3 min read
News · Sep 4, 2026
Genesys at Xperience: control planes, context, and a simpler workspace
On 2 September 2026 Genesys put Contextual Intelligence and an AI Control Plane at the center of Cloud CX. Growing teams still need the same governance without the orchestration layer.
3 min read
Guides · Aug 28, 2026
Five9's AI Agent Studio: the ops lesson for anyone training an AI employee
The 23 June 2026 CCW release put test, version, promote, and rollback in one studio. That loop is how you keep an AI employee from going live on a guess.
3 min read
Guides · Aug 20, 2026
Cover after hours without a graveyard shift
Put an AI receptionist on the overflow, keep business hours honest, and make sure the morning team inherits the full story, not a voicemail pile.
3 min read
Product · Aug 12, 2026
Unlimited US and Canada calling: the honest definition
Every Avaga plan includes unlimited inbound and outbound US and Canada calling for ordinary business use. Here is what that covers, and what still uses the wallet.
3 min read